Shipping Policy
This page explains how The Computer Store gets an order from a shelf in Brooklyn to a doorstep, including the parts people usually have to ask about.
| Delivery charge | $5.95 flat rate |
|---|---|
| Free delivery from | $45 |
| Handling time | 1–3 business days |
| Transit time | 5–10 business days |
| Total delivery window | 6–13 business days from order |
| Destinations | United States addresses only |
| Despatched from | Brooklyn, NY |
Charges
Delivery costs $5.95 per order. Orders of $45 or more ship free of charge. Those are the only two prices – there is no weight banding.
Shipping is limited to United States addresses. International orders are not accepted through this site at present.
How long it takes
We aim to hand an order to the carrier within one to three business days. Transit then runs five to ten business days, so six to thirteen business days end to end.
Our cut-off is 2:00 PM Eastern. Later orders, and orders placed on a non-working day, start counting from the next business day.
Tracking
Tracking details go out by email at despatch. If the link shows nothing yet, give it a day – the number is issued before the first scan.
Damage in transit
Should the carton arrive crushed or wet, stop unpacking, take photographs and write to contact@atechhaven.shop within 48 hours. Transit damage is replaced or refunded in full.
Parcels that stop moving
Where tracking stalls for a week of business days, write to us and we will start an investigation with the carrier at our cost.
Delivery addresses
We print the address exactly as entered. Correcting it after collection is not possible; returned parcels are reshipped at the normal delivery charge.
Questions about a specific order: contact@atechhaven.shop or +1 718-280-9028 during Monday - Friday, 10:00 AM - 5:30 PM (ET). Saturday, 10:00 AM - 5:00 PM. Closed Sunday. See also the Refund and Returns Policy.