Cancellation Policy

Cancellation is possible up to the moment of despatch. Once the parcel is scanned by the carrier, the returns process applies instead.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Cancel by emailing contact@atechhaven.shop with the order reference. You can also call +1 718-280-9028 during Monday – Friday, 10:00 AM – 5:30 PM (ET). Saturday, 10:00 AM – 5:00 PM. Closed Sunday.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

We return the whole amount, delivery included, within five business days of confirming a cancellation.

When we cancel

On rare occasions we cancel an order – out of stock, a mispriced listing, or an unverifiable address. A full refund and an explanation follow immediately.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at contact@atechhaven.shop.